What our Customers say...

Water Damage Testimonials

Do yourselves a favor and use SERVPRO! Tom and his staff are so honest and won't leave you disappointed. Jacqy is the most helpful office manager - she is so reliable and will go above and beyond in making sure that everything runs smoothly! We had Chris as our point person with our service provided and he was awesome-he ensured that him and his staff sealed off our areas appropriately and was even kind enough to leave it up for me since he knew more work would be done. Mario has also been great with answering any questions that came up throughout the process. Thanks for the work!

SERVPRO has been great, handling the remediation of water damage from an upstairs neighbor that leaked into my place. Their staff is friendly, responsive and punctual. The initial inspection was fast and Mario was very thorough when explaining the process. When Mario and team came back and did the initial remediation they were very thorough, and explained what they were doing and why. It went very smoothly. The office manager Jacqy has been incredibly helpful, answering all of my questions promptly and completely. She is an effective communicator, and I am very happy with her proactive efforts to keep me updated. They are a well-run, professional shop and I'm glad I chose them for my remediation.

It was a quiet Sunday until a pipe burst in my wall, needless to say me staying calm was not in the cards.  Tom was amazing, as soon as the plumber left Tom and his crew were there.  Tom talked me through every detail and had the area disinfected and drying within 30 mins.  The professionalism and knowledge was second to none.  In this day and age it's so comforting to know a company that looks out for you in a time of need and doesn't take advantage of your misfortune. Thank you SERVPRO, and thank you to the entire crew.

While we were out of town we got news there was 4" of sewer water in our finished basement. Tom and the team from SERVPRO of Morton Grove/East Niles were incredibly responsive. Showed up at 11pm on Labor Day to assess the damage. They started the clean up process the next day - all while we were gone. They communicated with us, sent us pictures and completed the cleanup. They saved what they could but were also very honest about what needed to go for safety reasons. They also communicated directly with our insurance company and submitted the claims for us. While I sincerely hope to never go through this again, if we did I would not hesitate to use SERVPRO of Morton Grove/East Niles again.

They were wonderful!  I have very high expectations when being provided a service in my home.  ALL SERVPRO of Morton Grove/East Niles employees have surpassed these expectations. 

We’ve called SERVPRO Morton Grove for 2 separate issues in the past year and they have been outstanding both times. They are fast about getting out to look at the problem, and they are extremely honest and friendly. Would absolutely recommend them to others & will continue to call them for any future problems!

Had a pipe leak in my home, and I called SERVPRO of Morton Grove/ East Niles because my neighbors had used them once and they could not stop talking about how excellent the service was, I called and spoke to the owner Tom whom is extremely knowledgeable and nice. It was late at night and he still drove to come check out the damages in my home. I was at such ease working with this SERVPRO they did a really great job. The owner of business, Tom, is so genuine and I will recommend him to everyone I know! Great job guys!

I had water back up in my bathroom which was very stressful. They eased my concerns right away and brought me peace of mind with everything they did.

They were so thorough. They uncovered many other problems and water damage, I didn't even know about.

They were excellent!

We were very pleased with their service!