What our Customers say...


It was a quiet Sunday until a pipe burst in my wall, needless to say me staying calm was not in the cards.  Tom was amazing, as soon as the plumber left Tom and his crew were there.  Tom talked me through every detail and had the area disinfected and drying within 30 mins.  The professionalism and knowledge was second to none.  In this day and age it's so comforting to know a company that looks out for you in a time of need and doesn't take advantage of your misfortune. Thank you SERVPRO, and thank you to the entire crew.

I was really impressed with SERVPRO.  The representative, who seemed to be in management, who came to meet me was honest and did not try to pad the bill.  He explained in an understandable manner what needed to be done, what did not need to be done and the time frame.  I found him to be very knowledgeable and a good resource.  The representative was patient and answered all of my questions.  I was happy with the service from SERVPRO.

Part of my ceiling fell in after a pipe broke in my attic. I was able to get a quick response from SERVPRO.  They were able to come out right away, assess the damage and start the clean up process. The whole team was friendly and helpful.  I would use this company again.

Thank you.  The guys you sent to my house were professional respectful and very detail oriented.  You couldn't have sent a better crew.  They did an amazing job.  Please thank them again for us.

Thank you for all of your help during the water incident that took place in our new home.  You saved us from damages that could've been way worse and guided us tremendously,  We met under unfortunate circumstances, but we are grateful to have gained a friend out of it!

While we were out of town we got news there was 4" of sewer water in our finished basement. Tom and the team from SERVPRO of Morton Grove/East Niles were incredibly responsive. Showed up at 11pm on Labor Day to assess the damage. They started the clean up process the next day - all while we were gone. They communicated with us, sent us pictures and completed the cleanup. They saved what they could but were also very honest about what needed to go for safety reasons. They also communicated directly with our insurance company and submitted the claims for us. While I sincerely hope to never go through this again, if we did I would not hesitate to use SERVPRO of Morton Grove/East Niles again.

They were wonderful!  I have very high expectations when being provided a service in my home.  ALL SERVPRO of Morton Grove/East Niles employees have surpassed these expectations. 

We’ve called SERVPRO Morton Grove for 2 separate issues in the past year and they have been outstanding both times. They are fast about getting out to look at the problem, and they are extremely honest and friendly. Would absolutely recommend them to others & will continue to call them for any future problems!

SERVPRO of Morton Grove/East Niles cleaned up after we had a kitchen fire, they were wondeful!

Knowing that SERVPRO of Morton Grove/East Niles was there to help us through the process of cleaning up after the fire in our house was a comfort.  They were very helpful and professional!

SERVPRO of Morton Grove/East Niles were there for us during a very difficult time.  They were outstanding!

Excellent service!!  Our neighbors recommended Tom at SERVPRO of Morton Grove/East Niles.  He and the whole crew were wonderful.

Great job SERVPRO of Morton Grove/East Niles!  They were the best to work with.  Very courteous.  I hope to not ever have another flood in my basement, but if I do, I will definitely call them!

We cannot say enough good things about SERVPRO of Morton Grove/East Niles.  They came to our rescue when our basement flooded.  They were very knowledgeable and explained everything step by step.  We have recommended them to many friends.

When our basement flooded after a storm knocked out our power, the great people of SERVPRO of Morton Grove/East Niles were there right away to help us.  

Tom & the crew at SERVPRO of Morton Grove/East Niles were just terrific.  I would highly recommend them.

SERVPRO of Morton Grove/East Niles were very professional, their crews didn't interrupt our day to day operations.

SERVPRO of Morton Grove/East Niles was wonderful to work with.  We would definitely use them again.

SERVPRO of Morton Grove/East Niles sent crews out on the weekend to clean up after we had flooding.  They were great, very professional.

I contacted SERVPRO today as I suspected mold in our crawlspace. Tom contacted me right away and a couple hours later he was at my house to do an inspection. Tom is very knowledgeable, friendly and gave me great advice. Luckily we do not have mold, but from now on SERVPRO is my go-to company for all my crawlspace needs!!!! Thank you Tom!

I had mold in my home. I was concerned about my families health and what kind of damage the mold was doing to my home. They saved the health of my family and my home.

Had a pipe leak in my home, and I called SERVPRO of Morton Grove/ East Niles because my neighbors had used them once and they could not stop talking about how excellent the service was, I called and spoke to the owner Tom whom is extremely knowledgeable and nice. It was late at night and he still drove to come check out the damages in my home. I was at such ease working with this SERVPRO they did a really great job. The owner of business, Tom, is so genuine and I will recommend him to everyone I know! Great job guys!

Your company is great! I highly recommend these guys to everyone that has mold in their homes. I know if it ever happens in my house again, they will be the first and only call I plan on making. Thank you again!

I had water back up in my bathroom which was very stressful. They eased my concerns right away and brought me peace of mind with everything they did.

I cannot say enough about Tom and the crew. I have worked with many vendors over the years and other SERVPRO franchisee’s none come close to how wonderful it has been to work with Tom and the crew during this period of our home disaster. Thank you and thank you Tom.

They were so thorough. They uncovered many other problems and water damage, I didn't even know about.

One of the scariest things I have ever had to face was a fire in my home. They acted fast and also comforted me. All the damage has been repaired, so we can move on with our lives.

Not only did they do an excellent job but they showed up quickly! I loved calling them to help me, there was no stress involved in having them in my home for the cleanup! I will never use anyone other than SERVPRO!

I was having a moisture/mold issue and needed someone to take a look at it. I called this SERVPRO and talked to the owner who was very helpful.  He said he would have someone out within the hour and sure enough he was personally at my house 40 minutes later.  Now I live in Downers Grove so the fact that they were able to get to me so fast surprised me!  He ran a few tests to check humidity levels and then when inspecting the crawl space, he found a leaking pipe. His ability to find the source of the problem almost immediately was refreshing.  He didn't waste any time in solving my problem. I had a plumber out the next day and my humidity issue was gone within about a week.  Thank you SERVPRO!

Tom was fantastic.  He came out to our house and assessed our basement. He was incredibly helpful both on the phone and in person.  He was courteous, timely, communicative, and answered all our questions.  He reviewed all of our concerns, walked through all our options clearly and patiently, and helped us figure out the best course of action.  Would 100% recommend Tom and SERVPRO, and will definitely hire them again.

Tom is the best!

Everything was done very, very satisfactory! No recommendations needed!

They were excellent!

We were very pleased with their service!