Recent Posts

Toilet Overflows

8/21/2019 (Permalink)

What Do You Do When Your Toilet Overflows?

Oh no, the toilet is overflowing is a message you hope you never hear!  But rest assured, unfortunately, it happens all the time and our SERVPRO of Morton Grove/East Niles technicians are just a phone call away.

If your toilet begins to overflow following a flush, you want to make sure you stop the flow of water immediately to minimize any water damage.  To do this, remove the tank lid and press down on the bottom flapper valve.  This will prevent any additional water from getting into the toilet bowl.  Once you have pressed the flapper valve, lift the float that operates the tank fill valve to stop the tank from filling.  This should allow the water level to drop; otherwise, turn off the water valve behind your toilet by turning it clockwise. 

The Source of the toilet bowl overflow might be a Clog

You may have a blockage in the toilet bowl or a clogged drain or sewer line.  If you are on a septic system, your septic tank may be full. 

Our SERVPRO technicians are trained water damage restoration professionals and certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC).  Let SERVPRO of Morton Grove/East Niles be the calm in your chaos the next time your toilet overflows.  Our vehicles are fully equipped with state-of-the-art water extraction, drying, and moisture testing equipment to handle your loss.

Call us at 847-983-4468

IICRC Certified Firm

8/21/2019 (Permalink)

SERVPRO of Morton Grove/East Niles is an IICRC-certified restoration company.

Water Damage and IICRC Certification of Your Restoration Firm

Water damage can be deceptive. Water penetrates into structural cavities creating trapped pockets of saturation. The detection of water in these areas can often only be discovered with sophisticated moisture detection meters. Undetected moisture will continue to cause damage. This damage, at a minimum, will cause odors. Greater damage will surface when materials delaminate, shrink, split and further deteriorate to where costly repairs are required.

More than just removing excess water, restorers certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) have the knowledge and equipment to further dry a home or facility (including substructure materials) completely back to preloss conditions. Through timely response and the careful monitoring of water damage, mold and other health issues can be prevented. If water damage has been present too long, mold will occur.

All IICRC-certified professionals have the training and experience to identify moisture sources, evaluate mold growth (visible or suspected), contain damage, remove contamination and dry materials to ensure that mold will not return.

More About the Importance of IICRC Certification

The Institute of Inspection, Cleaning and Restoration Certification (IICRC) is a certification and standard-setting nonprofit organization for the inspection, cleaning and restoration industries.

When you see an IICRC logo, you can be confident that an IICRC-certified experienced, qualified professional is caring for your valuable property. IICRC Certified Firms employ technicians who, after study, field experience and passing comprehensive exams, have received IICRC certifications in specific cleaning, restoration and inspection categories such as upholstery, wood flooring, stone and tile flooring, carpet cleaning, odor removal, mold remediation, water damage, fire damage restoration and more. 

SERVPRO of Morton Grove/East Niles is an IICRC-certified restoration company. Call us today at 847-983-4468 if you have water damage. 

Storm Tips

8/20/2019 (Permalink)

During the spring and summer months, storms that produce lightning, thunder, heavy rain, flooding, strong winds, tornadoes, and hail can occur. These storms are extremely dangerous and can appear suddenly with little warning and may only last a few minutes but have the strength and power to cause a great amount of damage.

Before A Thunderstorm

  • Check weather forecasts daily, purchase an all-hazard weather radio and have multiple ways to receive weather alerts.
  • Plan outdoor events near a secure shelter where people can go in the event of a storm.
  • Keep trees trimmed to prevent limbs from falling onto buildings, cars or people.
  • If hail or strong winds are expected, park vehicles under a shelter to avoid damage.
  • Make sure preparedness kits are portable for easy transport if evacuation is necessary. Preparedness kits should be tailored to household needs.
  • Bring pets indoors before a storm moves into the area. Sheds, dog houses, and garages do not provide ample protection from lightning, hail, high winds, and tornadoes.

SERVPRO of Morton Grove/East Niles is alert and ready for storm damage concerns. Call us today at 847-983-4468

Fire Pit Safety

8/20/2019 (Permalink)

Safety Tips When Using Your Fire Pit

Fire pits are perfect for your outdoor gatherings. The fire pit is a beautiful addition to your landscaping and a great way to complement and add a relaxing ambiance to your property. 
SERVPRO of Morton Grove/East Niles wants to make sure you are keeping you and your property safe by following these safety tips!

Fire Pit Location

  •  Make sure to place your fire pit AT LEAST 10 feet away from any structures. This may help prevent sparks from hitting your home and excessive smoke from entering your or your neighbor’s home.
    •    Do NOT place your fire pit under tree branches or on a covered deck. Make sure your fire pit is in a location where the flames and sparks will not hit any objects.

Fire Pit Site Preparation

  •  If your fire pit is not built into the ground, make sure you have stone, brick, gravel, or concrete under the pit. This will help prevent the area below the pit from burning. 
    •    You should NEVER place your pit over dry grass or over a wooden deck. This is to prevent any overheating or causing of a spark a fire to the ground below it.


  •  Do not use your fire pit if it is windy. Windy conditions may cause sparks from the fire to fall in an area that is flammable.
    •    When you are using your fire pit, you should observe what direction the breeze is blowing. You should move any object out of the way of where the breeze is blowing to help prevent a fire from occurring.

Lighting the Fire Pit

  •  When lighting your fire pit, do NOT use lighter fluid or gasoline to light the pit or to relight fires. 
    •    The easiest and safest way to light your fire pit is to place kindling under the wood.  Kindling can be newspaper, dead leaves, pine needles, wood shaving and small pieces of tree bark.  Place a small stack under the wood in your fire pit and try lighting it instead of the wood.  Once the kindling catches fire, the rest of the wood should also ignite.
    •    You should always keep water nearby just in case the fire inside of the pit spreads.

    Before you use your fire pit, you should check your town’s laws on fire pits. Some towns require a permit and an inspection. If the unfortunate happens, call the experts at SERVPRO of Morton Grove/East Niles 847-983-4468, and we will make it “Like it never even happened.”

Back to School Safety

8/19/2019 (Permalink)

Home Safety Tips For Parents with Children going Back To School

Home security and safety are especially important if children will be alone at home for any length of time. Walking home alone, entering an empty house, and staying safe at home can be a challenge. But with guidance, rules, and helpful products, parents can help children stay safe at home.

  • Teach kids to lock the door and not open it for anyone: Children should know how to properly lock all doors. Teach them that they should never open the front door while they’re home alone, even for deliveries or mail.
  • Show kids how to use the alarm system: Make sure children know how to properly use the alarm system, both arming and disarming it. You should also show them how to hit the panic button and what to do if there’s an emergency.
  • Plan a safe route to school: Work with your child to plan a direct route to school. Avoid as many street crossings as possible as well as open fields, vacant lots, and desolate areas. 
  • Help children memorize important numbers: Teach kids their home address, their home number, your cell phone number, and the number of a neighbor who can help. You should also teach them how to use 911 in an emergency.
  • Teach children about stranger danger: Make sure kids know not to talk to strangers on their way home from school, even if they seem friendly or helpful. 
  • Make an emergency plan for fire: Work on an emergency plan together and determine how your child will exit in case there’s a fire. 
  • Keep communication open: Ask your child to text or call when they get home each day. Encourage them to call you if there’s any problem at all so you can help.
  • Have a plan for lost keys: Even responsible children can lose keys. Choose a destination for a spare key or leave one with a close neighbor or family member.
  • Establish rules for safety at home: Determine whether children will be allowed to use the stove or oven when home alone, rules for visitors or leaving the house, even screen time. Set kids up for a safe afternoon at home by establishing your expectations.

Stay Safe and Have a Wonderful School Year from your local SERVPRO of Morton Grove/East Niles!

Water Categories

8/14/2019 (Permalink)

When dealing with a water loss, it is important to know there is more in the water than just water! As stated in the previous blog, pathogens are carried in water, and the likelihood for microbial growth is greatly increased when coupled with the passage of time, and structural intrusion.  In dealing with water damages, there are 3 categories:  Category 1, 2 and 3.  Water health and safety conditions change with the passing of time, and it is for this reason, the most important factor in mitigating a water loss is response time.  When you notice a water leak, whether big or small, getting professional help quickly is key to preventing further damage, minimizing mitigation costs, and to prevent possible illness.  As water passes through such things as carpet and building structures, it becomes contaminated. Therefore, even a Category 1, clean water damage, can become contaminated, Category 3 water, in just a matter of time.  This type of contaminated water requires increased safety methods for mitigating, and the professionals at SERVPRO of Morton Grove/East Niles are highly trained in this area.  For health reasons and to minimize loss, a quick response is imperative.  SERVPRO of Morton Grove/East Niles can get to you faster when you call right away 847-983-4468! 

Mold Growing in Your Business

8/14/2019 (Permalink)

Mold Growing in Your Business

No Worries call SERVPRO of Morton Grove/East Niles for your mold inquires.

Leaving mold untreated can lead to an unsafe environment in your business as well as surrounding businesses. SERVPRO of Morton Grove/East Niles has skilled technicians to treat and mitigate the mold before it has the chance to spread into the surroundings.

About Our Mold Remediation Services

SERVPRO of Morton Grove/East Niles specializes in mold cleanup and restoration.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

If you suspect mold in your business, Please Call SERVPRO of Morton Grove/East Niles at 847-983-4468. Fast, Friendly, and Reliable Service. We will get your business "Like it never even happened."

Planning Can Keep Your Home Dry

8/7/2019 (Permalink)

Here at SERVPRO of Morton Grove/East Niles we see a lot of damage.  Our crews are out working hard to restore homes from fire, water, mold, whatever the situation may be.  With winter weather coming, water damage will be on the rise.    We would like to share some information to keep homes safe, and in order to do this, having a plan and knowing what to look for is key.  

Water damage can occur in homes in a variety of ways.  Homeowners should check for leaks throughout their houses, inspect pipes and connections in bathrooms, kitchens and laundry rooms. Look under and around sinks and around bathtubs for any discolorations. Do not ignore connections to dishwashers or refrigerators with water and ice dispensers. 

It is very important to make sure water is flowing properly down drains. If not, try clearing the drain with a plunger or an over the counter product. If that does not work, call a professional for assistance.  In order to keep drains and pipes clear, follow simple steps such as disposing of cooking oil in a container rather than pouring down the drain, never flush diapers and other inappropriate items down toilets, and be careful of what you put in your garbage disposal.  Eggs or potato peelings, for example would not be good to put in your disposal.  In addition, backflow valves should be installed in sanitary and storm sewer lines.

Check the floors around water heaters for wet spot.  This could indicate you have a rusted tank or other problem, which you would want to take care of right away before the damage gets worse.  If necessary, have the tank replaced as soon as possible. 

A leak in the roof of your home and clogged gutters or downspouts can also lead to significant water damage inside your home. As soon as you notice a leak in your roof, or even signs of significant wear, have it inspected and repaired immediately.  In addition, keep all gutters and downspouts free of leaves and other debris that could cause back up water to leak into your house.

Owners in properties located in areas prone to flooding should give serious consideration to applying a waterproof coating or membrane to the exterior walls and installing watertight shields over doors, windows and other openings.

During the winter months, such as now, keep an eye out for snow accumulation on the downside of a higher-level roof, where blowing snow will pile up. For safe snow removal, ask a roofing contractor for a referral.  Also, remove snow from basement stairwells, window wells, and walls to prevent water or moisture from penetrating walls. Also, keep attics well ventilated to maintain temperatures close to the outside, which will minimize the risk of dams forming. 

Ensure pipes do not freeze and burst by keeping the heat in your home at an acceptable level, cover exposed pipes with insulation, sleeves, or wrapping and open cabinet doors to allow warm air to circulate around the pipes.

Of course, if water damage does occur in your home, immediately call SERVPRO of Morton Grove/East Niles 847-983-4468 for water removal and restoration.

Water is Life

8/6/2019 (Permalink)

Water -  life’s sustenance, the world’s most valuable resource, accounts for an estimated 70 % of the earth’s surface.  According to the USGS Water Science School, the adult human body contains up to 60 % water.   It is commonly known that it is necessary to consume a certain amount of water in order to survive and support cell growth as well as promote healthy digestion.  Ironically, water is also the leading cause for destruction and damage in North America (RSA, 2015).  Excessive amounts of water comes not only in the form of hurricanes, but most water damage actually occurs in building structures due to rain, construction defects, plumbing failures, damage from freezing and even improper maintenance.   Water is so very unique because it is the only natural substance that is found in 3 states – liquid, solid, and gas – at temperatures normal to the earth.   Often overlooked when it comes to thinking of the dangers of water, according to Restoration Sciences Academy (2015) it is also the single leading carrier of pathogens in the world today. Furthermore, the elements supporting microbial growth are always present; leaving only the addition of excessive moisture to create a destructive chain reaction in which microorganisms can multiply and cause structural deterioration, create odors, and potentially create serious health issues for building occupants.  For these reasons, it is very important to properly and professionally mitigate water damage after a loss.  All restorers should follow the standard of care for water restoration, IICRC.  SERVPRO of Morton Grove/East Niles has this expertise, and we are here when you need us to help answer your questions and safety mitigate any damages from water that you

Have a Plan

8/1/2019 (Permalink)

Injuring 36 people in the United States every day and causing over $7 billion in property damage annually, home fires are America’s biggest disaster threat. And while 69% of American parents say that their children would know what to do in a fire, 52% of parents with kids ages 3–17 admit that they haven’t talked to their families about fire safety.

To protect your family it is important to know basic fire facts:

  • Fire is fast. In less than 30 seconds, a small flame can grow completely out of control and turn into a major fire. Most deadly blazes occur in the home while people are sleeping, and upon waking, they have mere seconds to escape.
  • Fire is hot. The heat from a fire is more threatening than the actual flames. In a blazing room, the temperature at floor level can be 100 degrees, while the temperature at eye level can rise to a sweltering 600 degrees. Inhaling this super-hot air can scorch your lungs.
  • Fire is dark. Despite what you may see in the movies, actual house fires start out bright, but quickly descend into black smoke and complete darkness. If you wake up to a fire, you may struggle trying to find your way out of a home that you’ve lived in for years.
  • Fire is toxic. The smoke and toxic gases produced by house fires kill more people than the flames do. Fire sucks up the oxygen in the air and produces smoke and poisonous gases, and breathing even small amounts of these toxins can make you drowsy, disoriented and short of breath.

When we truly understand the dangers of fire can we prepare ourselves for survival.  Having a fire escape plan is one of the most important and easiest ways we can prepate.  Here are seven simple steps to creating a plan.

Draw or obtain a map of your home that illustrates all doors and windows.
Identify two ways out of every room.
Make sure the exit doors/windows you’ve identified are in good working order and make for an easy escape.
Agree on a common emergency meeting place in front of your home.
Make sure your address can be seen from the street so that first responders know where to go.
Perform a monthly test on all smoke alarms; make sure everyone in your home can hear the siren, especially when asleep.
Practice your fire escape plan with everyone in your home at least twice a year.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (847) 983-4468